Support
We’re here to help. Reach out any time and we’ll get back to you within 1–2 business days.
Getting started
- Install InterviewBuddy from the Chrome Web Store.
- Click the InterviewBuddy icon in the toolbar to open the side panel.
- Sign up or log in. New accounts receive free credits to try it out.
- Open your interview (Zoom, Google Meet, Microsoft Teams, or any browser-based call), allow microphone access when prompted, and click the listening button to start.
- Answers stream live in the floating card and the side panel as questions are detected.
Keyboard shortcuts
- Alt + Shift + I — toggle the side panel.
- Alt + Shift + L — start or stop listening.
- Alt + Shift + H — hide or show the floating answer card.
Troubleshooting
I can’t see the floating card on Google Meet or Zoom
The card appears once an answer has been generated. Make sure listening is active (the dot turns red) and that someone has actually asked a question. If you’re in the middle of screen sharing, the card auto-closes for privacy — it will reopen when you stop sharing.
Microphone permission was denied
Click the lock icon in Chrome’s address bar, set “Microphone” to Allow, then refresh the tab and click listen again. macOS users may also need to grant Chrome microphone access under System Settings → Privacy & Security → Microphone.
Answers feel slow or never arrive
Check your internet connection — InterviewBuddy needs a stable link to stream audio for transcription. Reload the page, stop and restart listening, and try a short test question (“What is React?”). If it still doesn’t work, email us with the browser version and roughly when the issue happened.
I’m out of credits
Free accounts include a one-time credit pack. To continue using InterviewBuddy, upgrade to Pro from the side panel’s Upgrade screen, or visit the Pricing section on our homepage.
Billing question or refund
Subscriptions are managed by Stripe. Email us at admin@buildstory.studio with your account email and the date of the charge and we’ll help.
I want to delete my account
Email admin@buildstory.studio from the address on your account and we’ll remove it within 30 days, subject to legal retention requirements. See our Privacy Policy for details.
Something else
Tell us what you were trying to do, what happened, your operating system, and your Chrome version. Screenshots help. We typically respond within 1–2 business days.